Privacy Policy
Last updated: 7 August 2026
Bovec Outdoor respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you visit our website, contact us or submit an inquiry, why we process it and what rights you have.
1. Data Controller
The controller responsible for the processing of personal data is:
ŠPORTNE AKTIVNOSTI, MARKO BELINGAR S.P.
Cesta IX. korpusa 75
5250 Solkan
Slovenia
Office: Kaninska vas 12, 5230 Bovec, Slovenia
Email: info@bovec-outdoor.com
Phone: +386 51 334 338
Tax number: 94352895
Registration number: 9819045000
The website is available at www.bovec-outdoor.com.
2. What Personal Data We Collect
We may collect personal data when you contact us, submit an inquiry or use our website.
Inquiry and contact information
When you submit an inquiry, we may collect:
- your name,
- email address,
- telephone number,
- preferred activity or programme,
- preferred and alternative dates,
- number of participants,
- ages of participants,
- previous climbing, canyoning or hiking experience,
- fitness level or other information relevant to selecting a suitable programme,
- location of your accommodation, if provided,
- information included in your message or comments.
You are not required to provide information that is not relevant to your inquiry.
Please do not include medical information or other sensitive personal data in the inquiry form unless we specifically ask you to provide such information at a later stage for safety reasons.
Website usage information
When you visit the website, certain technical information may be processed automatically, such as:
- IP address,
- browser and device type,
- operating system,
- date and time of access,
- pages visited,
- referring website,
- basic server log information.
This information is primarily required for the secure and reliable operation of the website.
3. Why We Process Your Personal Data
We process personal data for the following purposes:
Responding to inquiries
We use the information submitted through the inquiry form, email or telephone to:
- respond to your request,
- check availability,
- recommend a suitable activity or programme,
- assess whether an activity is appropriate for the participants,
- prepare an offer,
- organise and confirm an activity.
The legal basis is taking steps at your request before entering into a contract and, where applicable, performing a contract.
Communication
We may process your contact details and correspondence to communicate with you regarding your inquiry, activity or other request.
Where necessary, this processing is based on our legitimate interest in providing effective customer communication and keeping appropriate records of correspondence.
Legal and administrative obligations
If an inquiry results in a booking or business relationship, certain information may be retained as required by accounting, tax and other applicable legislation.
The legal basis is compliance with our legal obligations.
Website security and operation
Technical data and server logs may be processed to ensure the security, stability and proper functioning of the website, to prevent misuse and to resolve technical problems.
This processing is based on our legitimate interest in maintaining a secure and functional website.
Cookies and optional technologies
Where non-essential analytics, embedded content or similar technologies are used, personal data are processed on the basis of your consent where consent is required.
You can change or withdraw your cookie preferences at any time through the cookie settings available on the website.
4. Is Providing Personal Data Mandatory?
Providing personal data through the website is voluntary.
However, some information, such as your name, email address, preferred activity and basic group details, may be necessary for us to respond to your inquiry or prepare an appropriate offer.
If required information is not provided, we may not be able to process your inquiry.
5. Information About Other Participants
If you provide information about other members of your group, please provide only information that is necessary for organising the activity.
You should ensure that you are entitled to provide this information and, where appropriate, that the other participants are aware that their information has been shared with us.
6. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purpose for which it was collected.
Inquiries that do not result in a booking are generally retained for no longer than 12 months after the last communication, unless there is a legitimate reason to retain them for longer.
Where an inquiry results in a confirmed activity or contractual relationship, relevant records may be retained for the periods required by applicable accounting, tax and other legislation.
Technical server logs are retained only for the period reasonably necessary for website security, maintenance and troubleshooting.
Data processed on the basis of consent are retained until the consent is withdrawn or until the purpose for which the consent was given no longer applies.
7. Who May Receive Your Personal Data
Personal data may be accessed by Bovec Outdoor and by trusted service providers where this is necessary for the operation of our business and website.
These may include:
- website hosting providers,
- website maintenance and technical support providers,
- email and communication service providers,
- website and form service providers,
- accounting or administrative service providers,
- analytics or similar service providers where applicable and permitted.
Service providers process personal data only to the extent necessary to provide their services and are required to protect the information appropriately.
We do not sell or rent your personal data to third parties.
Personal data may also be disclosed to public authorities where disclosure is required by law.
8. Transfers Outside the European Economic Area
Some technology service providers may process data outside the European Economic Area.
Where such transfers occur, appropriate safeguards required by applicable data protection legislation are used, such as an adequacy decision of the European Commission or standard contractual clauses.
9. Cookies
The website may use cookies and similar technologies necessary for its basic operation.
Non-essential cookies, such as analytics or marketing cookies, are used only where permitted and, where required, after you have given your consent.
More detailed information about the cookies used on the website is available in the Cookie Policy and through the website’s cookie settings.
10. External Websites
Our website may contain links to external websites, including the separate Packrafting Bovec website and other third-party services.
When you follow an external link, the privacy practices of the destination website apply. Bovec Outdoor is not responsible for the privacy policies or content of independent third-party websites.
11. Your Rights
Under applicable data protection legislation, you may have the right to:
- obtain confirmation as to whether we process your personal data,
- request access to your personal data,
- request correction of inaccurate or incomplete data,
- request deletion of your personal data where the legal requirements are met,
- request restriction of processing,
- object to processing based on legitimate interests,
- request data portability where applicable,
- withdraw your consent at any time where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, contact us at:
We may request additional information where reasonably necessary to verify your identity.
12. Right to Lodge a Complaint
If you believe that your personal data have been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority:
Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana
Slovenia
You may also contact us first at info@bovec-outdoor.com, and we will try to resolve your request.
13. Automated Decision-Making
We do not use personal data collected through this website for automated decision-making or profiling that produces legal or similarly significant effects.
The conditional logic used in the inquiry form only displays questions relevant to the activity you select and does not make automated decisions about your eligibility or booking.
14. Data Security
We use appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, alteration, unauthorised access, disclosure or misuse.
Access to personal data is limited to persons and service providers who need it for legitimate business purposes.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services or legal obligations change.
The current version will always be published on this website together with the date of the latest update.
16. Contact
If you have questions about this Privacy Policy or the processing of your personal data, contact:
Bovec Outdoor
ŠPORTNE AKTIVNOSTI, MARKO BELINGAR S.P.
Cesta IX. korpusa 75, 5250 Solkan, Slovenia
Office: Kaninska vas 12, 5230 Bovec, Slovenia
Email: info@bovec-outdoor.com
Phone: +386 51 334 338